Our Policies

Method of Payment

We accept Mastercard, Visa, Discover and American Express, there is a 2.89% charge when using a credit card. We do accept cash and local checks as well. If a check is returned, you will be responsible for repayment of the balance plus the fee that comes along with the bank. Some services do require a card on file to reserve.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash or gratuities. Gift cards do not have an expiration date.

Returns / Refund Policy

If you are not satisfied with your service, refunds are not available, however we do ask you to please contact us and we are happy to schedule a revision of your service within 10 days of your service visit.

Cancellation / No Show Policy

Every appointment is specially reserved for you! As a courtesy to C & Company, our staff, and waiting clients, we request a 24-hour advance cancellation notice. Anything less may be subject to a fee as the time reserved is for you and cannot be filled on short notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No-Show fee will apply. If you are more than 15 minutes late, your reservation may be rescheduled.

We understand there are extenuating circumstances that are unavoidable so fees will be determined on a case-by-case basis. We value your time and hold ourselves to a high standard. We will always do our best to provide ample notice of any unavoidable changes. As it is equally important to keep everyone healthy, we ask our staff to stay home when they are feeling unwell. As such the guest will be given the opportunity to reschedule with the same service provider at the earliest available time or with another service provider if preferred.

Please understand that when you do not show to your appointment, you are taking money away from your service provider. If you no show your appointment, your Card on file will be charged for 50% of the service you were scheduled for. We understand there are extenuating circumstances that are unavoidable so fees will be determined on a case-by-case basis.

Tipping/ Gratuity

Just so you know we never expect a tip, we look at tipping as a sign of gratitude to our service and our relationship. Please never feel obligated to tip. Our goal is to make sure you have the best experience, at a price point that fits every beauty budget. The industry is changing, and we are just doing things differently than before and what you are used to, that match our values and integrity as a salon company.